Official Document
At hoki11, your privacy is not merely a legal obligation — it is a core value we take seriously every day. This document clearly and honestly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Our Privacy Commitment
This is not an empty promise buried in a document nobody reads. This is how Hoki11 actually handles the personal data of every user in Malaysia, every single day.
Hoki11 follows a data minimisation principle – we only request information that is genuinely necessary to operate your account, process transactions, and maintain platform security. No personal data is collected for irrelevant or unclear purposes.
All personal data and financial information you submit to Hoki11 is encrypted using 256-bit SSL – the same standard used by Malaysia's major banks, including Maybank and CIMB. This ensures your data is secure in transit between your device and our servers.
Hoki11 has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset. This is a line we will not cross.
Not all hoki11 staff have access to users' personal data. Access to sensitive information is restricted to personnel with a legitimate business need and is governed through a role-based access control system. All access to sensitive data is logged and audited on a regular basis.
Hoki11's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the rights of Malaysian users to access, correct, and request the deletion of their personal data as provided under the law.
In the event of a security breach affecting your personal data, Hoki11 is committed to notifying you in a timely manner via your registered email address. We will not conceal security incidents that affect our users.
This Privacy Policy explains how hoki11 (hoki11.best) collects, uses, stores, and protects your personal information when you use our platform. By registering or continuing to use the hoki11 platform, you agree to the privacy practices described in this document. If you have any questions, contact us at support@hoki11.best.
Hoki11 collects your personal information through several channels when you use our platform. We make every effort to ensure that only information that is genuinely necessary is collected. Below are the categories of information we collect and the context in which they are gathered.
When you register an account with hoki11, you will be asked to provide the following information: your full name as shown on your Malaysian identity card (MyKad), an active Malaysian phone number, a valid email address, and your date of birth to confirm you are 18 years of age or older. You may also choose to complete your profile with additional details such as your full address, though this is not required for basic use of the platform.
For identity verification and Anti-Money Laundering (AML) compliance purposes, hoki11 may request identity documents such as your MyKad or passport at certain stages — particularly when you apply for a withdrawal above a specified threshold or when account activity requires additional verification under compliance requirements.
When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, or FPX via Maybank2u or CIMB Clicks, we receive the transaction information required to process your payment. This includes the transaction reference number, payment method used, amount, and transaction timestamp. We do not store your credit card number or eWallet login credentials – all sensitive payment data is handled directly by licensed third-party payment processors.
When you use the Hoki11 platform, we automatically collect certain technical information required to operate our services properly. This includes your device's IP address, browser type and version, operating system, login and logout timestamps, game and betting records, and platform technical performance data.
Hoki11 uses the personal information we collect solely for purposes that are lawful, necessary, and transparent. We do not use your data for any purpose we have not previously disclosed to you.
The primary purpose for using your data is to operate your hoki11 account and provide the services you request. This includes processing account registration and identity verification, processing deposits and withdrawals via your chosen Malaysian payment methods, managing your account balance and transaction records, processing bonuses and promotions you are eligible for, and maintaining a game and betting history that you can access at any time.
Technical information such as IP addresses, login patterns, and account activity logs is used by hoki11's security team to detect and prevent fraudulent activity, money laundering, and the use of unauthorised bots or automated software. This represents our legitimate interest, which also serves to protect the interests of other users on the platform.
Your gameplay pattern data — including how often you play, deposit amounts, and betting patterns — may be used by hoki11's systems to identify early signs of problem gambling. If our system detects patterns of concern, our responsible gaming team may reach out to you proactively to offer support or suggest appropriate limit-setting tools. This is not meant to restrict your play, but to ensure your entertainment remains healthy.
We use your email address and phone number to send important account notifications, security alerts, and responses to customer support enquiries. With your consent, we may also send you information about promotions, new bonuses, or platform features that may interest you. You can unsubscribe from promotional emails at any time through your account settings or by contacting us.
Important Note: hoki11 does not use your data to make automated decisions that materially affect you without human review. For example, any decision to suspend an account on grounds of fraud always involves a review by our human security team before action is taken.
Hoki11 takes seriously the principle that your personal data belongs to you and should not be shared without good reason. The following is a full explanation of the circumstances under which your data may be shared with other parties, along with the legitimate basis for each such disclosure.
To operate our platform effectively, hoki11 works with a select group of third-party service providers. These include payment processors responsible for handling transactions via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX; cloud computing providers for secure data storage and processing; casino game providers such as Pragmatic Play, Microgaming, and Evolution Gaming, which require minimal session data to operate their games; and customer support service providers. All third-party providers are bound by strict confidentiality and data protection agreements with hoki11 and are not permitted to use your data for their own purposes.
Hoki11 may be required under Malaysian law to disclose certain personal information to the relevant authorities in specific circumstances. These include situations where required by a valid court order, a lawful request from a Malaysian law enforcement agency, AML compliance obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and reporting requirements to Bank Negara Malaysia or other relevant Malaysian government agencies. In all such cases, hoki11 will comply with the applicable legal requirements while making every effort to protect your privacy to the extent permitted by law.
Protecting your personal data from unauthorised access, loss, or misuse is the highest priority in hoki11's technical operations. We invest continuously in security infrastructure and staff training to ensure your data is always protected to the highest standard.
All communications between your device and Hoki11's servers are protected using Transport Layer Security (TLS) version 1.2 or higher with 256-bit SSL certificates. This means that even if someone were to intercept your network traffic, they would be unable to read the data transmitted between you and our platform. This is the same security standard used by major banking institutions in Malaysia.
Personal data stored in Hoki11's databases is encrypted at rest using AES-256. User account passwords are never stored in plain text — they are processed using a one-way cryptographic hashing function with a unique salt per user. This means that even in the event of a database breach, your actual password cannot be recovered from the stored hash.
Access to Hoki11's systems and sensitive data is governed by a strict role-based access control (RBAC) framework. Staff may only access data that is relevant to their job responsibilities. All access to sensitive user data is automatically logged and periodically audited by our internal security team. A continuous threat monitoring system operates 24 hours a day to detect suspicious activity in real time.
What You Can Do to Protect Your Account: Use a strong, unique password for your Hoki11 account. Never share your password with anyone. Enable two-factor authentication (2FA) where available. Review your account regularly and contact us immediately if you suspect any unauthorised activity on support@hoki11.best.
The hoki11 platform uses cookies and similar tracking technologies to ensure the platform runs properly and to deliver a better user experience. This section explains the types of cookies we use and how you can manage them.
Essential Cookies (Required): These cookies are essential for the platform to function and cannot be disabled. They include login session cookies that identify your account during an active session, security tokens that prevent CSRF attacks, and basic preference cookies such as your selected language.
Performance & Analytics Cookies: These cookies help us understand how users interact with the platform – which pages are visited most frequently, where users encounter difficulties, and how long play sessions last. This information is used in aggregate form to improve the platform. Analytics cookies do not identify you personally.
Functional Cookies: These cookies remember your preferences — such as display settings, your chosen odds format, and bookmarked favourite games. They enhance your experience without compromising your privacy.
You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality — you may be unable to log in or maintain an active session. Turning off analytics and functional cookies, however, will not affect your ability to use Hoki11's core features.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you certain rights over the personal data hoki11 holds about you. We are committed to respecting and facilitating the exercise of those rights.
You have the right to request a copy of all personal data that Hoki11 holds about you. This request will be processed within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction through your account or via our support team.
You may request the deletion of your personal data when it is no longer required, subject to record-retention obligations prescribed under Malaysian law.
You have the right to object to the processing of your data for direct marketing purposes. Opt-out requests will be acted upon within 5 business days.
You may request a copy of your data in a machine-readable format for transfer to another platform should you choose to do so.
In certain circumstances, you may request that Hoki11 restrict the processing of your data while a particular issue is being resolved.
To exercise any of the rights above, please contact our privacy team by email at support@hoki11.best with the subject line "Privacy Rights Request". We will verify your request and advise on the next steps within 5 business days. No fees are charged for reasonable requests.
Hoki11 does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy, or longer than required under applicable Malaysian law.
Basic account information such as your name, phone number, and email is retained for as long as your account remains active on Hoki11. After account closure, this information is kept for 7 years as required under Malaysia's financial compliance and AML regulations.
Financial transaction records, including deposits, withdrawals, and win/loss records, are retained for a minimum of 7 years from the transaction date as required under the Anti-Money Laundering Act and financial audit obligations. Technical game records such as session logs and bet records are retained for 2 years for dispute resolution and game integrity audit purposes.
Once your personal data reaches the end of its designated retention period, hoki11 will securely delete or anonymise it using industry-recognised procedures. Anonymised data is no longer considered personal data and is not subject to the same privacy requirements.
Hoki11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or the services we offer. We are committed to notifying you of any material changes in a transparent manner.
For any material amendments – meaning changes that significantly affect how we process your data or your rights as a user – Hoki11 will send a notification to your registered email address at least 14 days before the amendment takes effect. The date of the most recent amendment is always displayed at the top of this page. Continued use of the Hoki11 platform after the amendment's effective date will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request the withdrawal of all remaining balances before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, hoki11's privacy team is ready to assist you.
support@hoki11.best
Use the subject line: "Privacy Enquiry"
We will respond within 5 business days.
Available 24/7 directly within the platform. For privacy queries that do not require formal data processing, Live Chat is the fastest option.
Related documents you may wish to read alongside this Privacy Policy include Terms & Conditions ours that sets out the general terms of platform use, and the Responsible Gaming us. For general enquiries, visit FAQ us.
Your Rights
Hoki11 believes that users who understand their privacy rights are more confident and comfortable on the platform. Here is a summary of your rights.
Request a copy of all personal data we hold about you. Processed within 21 days.
If any information is inaccurate, you may request a correction at any time.
Unsubscribe from promotional emails with a single click from your account settings.
Obtain a copy of your data in a portable format for your own personal records.
To exercise any of the rights above, contact us at support@hoki11.best with the subject line "Privacy Rights Request".
Join the hoki11 Community
Hoki11 puts the privacy and security of every Malaysian user first. Register your account today with confidence — we protect your data the same way we protect the trust of our community.
FAQ