Official Documents
Before you start using the Hoki11 platform, we encourage you to read this document carefully. These Terms & Conditions outline your rights and responsibilities as a user, as well as the rules governing all activities on our platform. We've written this in plain language — not confusing legal jargon.
Key Summary
Six core principles that govern the entire relationship between Hoki11 and each of its users in Malaysia.
Each user is permitted only one active account on Hoki11. Registration requires a valid Malaysian phone number, and you must be at least 18 years of age. All information provided during registration must be accurate and up to date. Duplicate accounts will be terminated and balances may not be refunded.
All financial transactions on Hoki11 are processed through legitimate Malaysian payment methods – Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX. Minimum deposit RM10. Withdrawals to eWallets are processed within 15–30 minutes. Identity verification may be required for first-time withdrawals or large amounts.
All bonuses and promotions on Hoki11 come with rollover requirements that are clearly stated before you accept the bonus. There are no hidden terms. Bonuses may only be claimed by eligible members who meet the specified criteria. Bonus abuse or any attempt to exploit promotions will result in the cancellation of the bonus and may lead to account termination.
All casino games on Hoki11 use an RNG (Random Number Generator) certified by an internationally accredited independent body. The outcome of every game is random and cannot be manipulated by anyone — including Hoki11 itself. The RTP for each game is publicly available within the game information.
Your personal information is protected with 256-bit SSL encryption. We do not share your data with third parties without your consent, except where required by applicable Malaysian law. You have the right to request access to, correction of, or deletion of your personal data through our support channels.
Hoki11 is committed to responsible gaming. Users showing signs of problem gambling may activate deposit limits, loss limits, time limits, or self-exclusion at any time. We reserve the right to enforce limits or close accounts for users we believe require protection. For more information, visit the Responsible Gaming.
By registering for or using the Hoki11 platform, you agree to be bound by all Terms & Conditions set out in this document. If you do not agree with any part of these terms, please stop using our platform. For any queries, contact us at support@hoki11.best before proceeding with registration.
The Hoki11 platform is open only to individuals who meet all of the following eligibility requirements without exception. By registering an account, you explicitly confirm that you satisfy all of these conditions.
You must be at least 18 years old to register and use the Hoki11 platform. This is a strict minimum age requirement and cannot be waived under any circumstances. Hoki11 reserves the right to request proof of age in the form of a Malaysian identity card (MyKad) or other official document at any time. If a user is found to be under 18, the account will be closed immediately and any remaining balance will be returned to the user's parent or legal guardian following identity verification.
Each individual is only permitted to hold one active account on Hoki11. This includes registering multiple accounts using the same or different names, phone numbers, email addresses, or payment methods by the same person. Duplicate accounts will be suspended without prior notice and any balances held in those accounts may be frozen pending investigation. Once the investigation is concluded, balances will only be returned to the first registered account.
You are required to provide accurate, complete, and up-to-date information during registration. This includes your full name as per your identity card, an active Malaysian phone number, and a valid email address. Hoki11 is not responsible for any losses arising from incorrect or outdated information provided by the user. You are responsible for keeping your account details current whenever changes occur.
Your Hoki11 account password is entirely your responsibility. Do not share it with anyone, including family members and friends. Hoki11 will never ask for your password via email, phone, or Live Chat. If you suspect your account has been accessed without authorization, contact our support team immediately through support@hoki11.best.
Important Note: The Hoki11 platform is not available to citizens or residents in jurisdictions where online betting activity is fully prohibited under local law. It is your responsibility to ensure that your use of this platform is lawful in your location. Hoki11 makes no legal representations in this regard.
All financial transactions on the Hoki11 platform are conducted in MYR and only through payment methods that are recognized and available on the platform. Hoki11 does not accept payments in foreign currencies.
Hoki11 accepts deposits via the following Malaysian payment methods: Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX (Internet Payment Service) through major Malaysian banks including Maybank2u, CIMB Clicks, Public Bank, RHB Bank, Hong Leong Bank, AmBank, and other banks listed in the FPX system. Available payment methods may change from time to time. Hoki11 reserves the right to add or remove payment methods without prior notice.
Withdrawals can be requested at any time as long as your account is active and there are no active holds on your balance. The minimum withdrawal amount is RM30 per transaction. Withdrawals to Malaysian eWallets are usually processed within 15 to 30 minutes. Withdrawals to bank accounts via FPX take between 30 minutes and 2 hours, depending on the bank's processing times.
For first-time withdrawals or withdrawals exceeding RM3,000 per day, Hoki11 reserves the right to request additional identity verification for Anti-Money Laundering (AML) compliance purposes. This verification process is typically completed within 24 business hours.
If a Hoki11 account has been inactive for 12 consecutive months and a balance remains in the account, Hoki11 reserves the right to impose a monthly administrative fee of RM5 or 5% of the remaining balance (whichever is lower) until the balance reaches zero or the account is reactivated. Users will be notified via their registered email before any such fee is applied.
Hoki11 offers a variety of bonuses and promotions from time to time to reward our members' loyalty. All bonuses are subject to specific terms and conditions stated at the time the offer is made. By accepting a bonus, you agree to be bound by those terms.
Hoki11 actively monitors betting activity to detect bonus abuse. Conduct considered to constitute bonus abuse includes, but is not limited to: placing low-odds bets to meet rollover requirements, using strategies clearly intended to manipulate bonus conditions, registering multiple accounts to claim welcome bonuses more than once, and sharing accounts with others to exploit bonus offers.
Bonus Reminder: Hoki11 reserves the right to void bonuses, freeze bonus balances, or close accounts where bonus abuse is found to have occurred. Hoki11's decisions in such matters are final. If you are unsure whether your actions comply with bonus terms, please contact customer support beforehand.
Every game on the Hoki11 platform – whether slots, rummy, baccarat, roulette, blackjack, live table games, Sports Betting, or e-sports – has specific rules accessible directly within the game interface. Game-specific rules form part of these Terms & Conditions and are binding on users in the same manner.
The outcomes of all casino games are determined by a certified RNG (Random Number Generator) and are final. No appeal may be made on the grounds that a user disagrees with a game result. For Sports Betting, the match results used to determine wins or losses are based on official outcomes from the relevant sporting body.
Should a technical disruption occur during an active game session – including server outages, dropped internet connections, or software issues – Hoki11 will use the game records stored on its servers to determine the status of that game. If the records are incomplete or insufficient to establish a fair outcome, the game may be voided and the wagered amount refunded to the player. Hoki11 is not liable for any losses caused by connectivity issues on the user's end.
For Sports Betting on Hoki11, the odds displayed at the time a bet is placed are the odds that apply to that bet. Hoki11 reserves the right to reject, limit, or void any bet placed due to a technical error that caused incorrect odds to be displayed. In the event of a match cancellation or suspension, affected bets will be settled in accordance with the applicable market rules as stated in the Hoki11 sports betting guide.
Hoki11 is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. Certain behaviors are strictly prohibited on our platform and may result in disciplinary action, including account termination and the withholding of funds.
Hoki11 reserves the right to suspend or terminate any user's account at any time for reasonable cause. Users also have the right to close their own account at any time by contacting our support team.
Hoki11 reserves the right to suspend or terminate an account immediately and without prior notice if a user is found to have violated any provision of these Terms & Conditions. This includes but is not limited to fraud, bonus abuse, money laundering, and the use of unauthorised bots or automated software. In cases of termination due to fraud or illegal activity, Hoki11 reserves the right to freeze all or part of the funds in the account pending investigation and may report the matter to the relevant authorities.
You may close your Hoki11 account at any time by contacting our customer support team. Before the closure is processed, any remaining balance in your account will be returned to your registered payment method, subject to the withdrawal terms outlined in Section 2. If you are closing your account due to responsible gambling concerns, we encourage you to speak with our team about self-exclusion or deposit limit options before making a final decision.
Users who wish to take a break from the platform can activate a self-exclusion period of 24 hours, 7 days, 30 days, or longer as needed. During the self-exclusion period, the account will be blocked from all betting activity. Lifting a self-exclusion before it expires is not permitted for exclusions exceeding 7 days, in order to ensure meaningful protection. Permanent self-exclusion is also available for users who require long-term protection.
Hoki11 provides this platform on an "as is" basis and makes no guarantee that the platform will always be free from disruptions, bugs, or technical errors. While we strive to keep the platform running 24 hours a day, 7 days a week, planned or unplanned technical interruptions may occur from time to time.
To the extent permitted by applicable Malaysian law, Hoki11 shall not be liable for any indirect, incidental, special, consequential, or exemplary losses or damages arising from your use of or inability to use the platform, including but not limited to financial losses resulting from technical disruptions, data loss, or unauthorised access to your account.
You are solely responsible for the betting decisions you make on the Hoki11 platform. Confirmed bets cannot be cancelled except under circumstances explicitly provided for in the relevant game rules. Hoki11 is not liable for any financial losses incurred by users as a result of incorrect betting decisions or a misunderstanding of the game rules.
Hoki11 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect upon publication of the updated document on the Hoki11 website with a revised amendment date.
For material amendments — meaning changes that significantly affect the rights or responsibilities of users — Hoki11 will provide at least 14 days' notice before the amendment takes effect, via registered email or an in-platform notification. Continued use of the platform after the amendment's effective date will be deemed acceptance of the revised terms. If you do not agree with the changes, please contact us to close your account and withdraw your balance before the effective date.
These Terms & Conditions and any disputes arising from them are governed by the applicable laws of Malaysia. You agree that Malaysian courts shall have exclusive jurisdiction to resolve any disputes relating to the Hoki11 platform.
If you have a complaint regarding any aspect of Hoki11's services, we encourage you to follow the procedure below. First, contact our customer support team via Live Chat or email at support@hoki11.best by describing your complaint in detail. We are committed to responding to all complaints within 5 business days. If you are not satisfied with the resolution provided, you may escalate your complaint to our management team through the same channel by marking your email as "Formal Complaint".
If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the Hoki11 platform, our team is ready to assist you.
Available 24 hours a day, 7 days a week, directly within the platform. Average response time is under 5 minutes.
support@hoki11.best
Response within 24 business hours.
Related documents you may wish to read alongside these Terms & Conditions include Privacy Policy ours, which explains how we handle your personal data, as well as the page Responsible Gaming which provides guidance and tools for responsible play. More information on common questions is available in the FAQ ours.
Ready to Get Started?
Now that you've read and understood Hoki11's Terms & Conditions, you're all set to enjoy everything our platform has to offer – casino, sports, e-sports, and more. Register your account today for free.
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